Participant recruitment for consumer research
The routine work of recruiting participants, done by default
A brief becomes a project. Applicants arrive through a phone-first screener, the recruiter approves from a shortlist, people book themselves in, reminders go out on their own, and the agency gets a live sheet, an Excel export and an invoice. The recruiter decides who is in and records who turned up. Everything in between runs itself.
Built in the UK for UK research recruitment. Data held in London. Piloting with one recruitment agency now.
Seven steps, one place
Each step removes a block of admin from the recruiter's week. The product does the routine part; a person handles the exceptions.
Recruit
One apply link per project for the social callout. Every applicant becomes a record on the panel, so the next brief starts with a search, not a callout.
Screen
A phone-first screener with knockout questions. People who do not fit are told at once; those who do are ranked on a shortlist with the cooldown check already run.
Book
Open slots, in person or online. Approved people pick a time from a link; a confirmation goes out and a standby list is offered the gap when someone drops out.
Remind
Texts or emails 48 hours and 2 hours before, with YES, NO and STOP read and acted on. No reply by the set time is flagged to the recruiter.
Check in
A phone page to tick people off at the venue, or automatic completion for online tasks. The funnel updates as it happens: applied, screened, invited, attended.
Hand over
A live, expiring link to the screened list with the answers as a grid, approve or reject if the recruiter allows it, and an Excel export in the agency's column order.
Invoice
The invoice comes straight from the attendance count and the fee, numbered and raised in Xero, with paid status coming back.
Who it is for
Research recruiters
Independent recruiters and small recruitment agencies who find, screen and book participants for fieldwork agencies, and who want to run more projects in the same hours.
Fieldwork agencies
Agencies whose project managers brief recruiters, wait on screened lists by email, and pay participants. A live project page and a sheet that updates itself replace the forwarding.
Participants
People taking part in paid research. No account and no app: apply, pick a time, upload a photo or send payment details from the link in a text, on a phone.
Built for how recruitment actually runs
Phone first for participants
Applicants arrive from social links on phones. Every participant page is a short form that works from a text message, with no sign-in and nothing to install.
Desk first for the recruiter
Project set-up, the screener and the shortlist are desk work, so the admin is a full-width desktop app. Three phone pages cover the move: check in, approve, today.
Nothing moves money
Payment details are collected on a secure form and passed to whoever pays, encrypted at rest and deleted after the project. The product never holds or moves funds.
The cooldown rule
Anyone who did a project for the same agency, brand or category inside the window is flagged on the shortlist before an invitation goes out, not after a rejection comes back.
Texts under control
Which messages go by text is a setting, with a monthly cap that falls back to email and a ledger of every message sent, its cost and whether it was delivered.
UK data, UK law
Data is held in Google Cloud's London region. The recruiter or agency is the controller; ConsumerResearchHub365 processes on their behalf under UK GDPR. Privacy notice.
See it on a real project
A demo takes half an hour over a video call, using sample data. Pilot places are limited while the product is proven on live projects, and pricing is agreed per engagement: get in touch to discuss.